Help Centre

Practical answers for bookers and hitting partners, from booking and venues to payments and changes.

Getting startedFor bookersFor hitting partnersSupport

Creating an account

Create an adult account for yourself or to book on behalf of a minor.

Updated 2026-10-14

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Browsing hitting partners

Find curated, approved public hitting partners.

Updated 2026-10-25

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How booking works

Choose a participant, session, duration, eligible time, and venue.

Updated 2026-10-22

Payments & feesBookingsFor bookersFor hitting partners

How deposits and balance payments work

Understand the deposit, remaining balance, and payment authorisation.

Updated 2026-10-13

BookingsFor bookersFor hitting partners

Instant booking versus Request to book

Understand when a hitting-partner decision is required.

Updated 2026-10-13

BookingsFor bookersFor hitting partners

Minimum booking notice

Hitting partners set how far ahead a new booking may be started.

Updated 2026-09-30

Cancellations & reschedulingPayments & feesFor bookersFor hitting partners

Cancellations and no-shows

Understand what happens to the deposit when either party cancels, and how no-shows are handled.

Updated 2026-09-30

Payments & feesCancellations & reschedulingFor bookersFor hitting partners

What does Partner Protection cover?

How a paid booking protects hitting partners while keeping cancellation outcomes clear for bookers.

Updated 2026-10-04

BookingsCancellations & reschedulingVenuesFor bookersFor hitting partnersMessagesPayments & fees

Can I propose a different time or venue?

Suggest different request terms before acceptance, or a mutually agreed time or venue after confirmation.

Updated 2026-10-23

Cancellations & reschedulingFor bookersFor hitting partnersVenuesMessagesBookingsPayments & fees

How does rescheduling work, including for bad weather?

Use a recorded proposal when weather, court conditions, or plans change.

Updated 2026-10-23

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Where can a session take place?

Choose a partner home court, booker home court, or public court by agreement.

Updated 2026-10-23

VenuesPayments & feesFor bookersFor hitting partnersGetting startedMessagesBookings

Who pays travel and court booking fees?

External venue and travel costs are separate from servingT charges.

Updated 2026-10-23

Payments & feesFor bookersFor hitting partnersCancellations & rescheduling

What fees does servingT charge?

See how booker fees, partner fees, and Stripe Connect costs are disclosed.

Updated 2026-10-26

SafetyFor bookersFor hitting partners

Safety and reporting

Report a public profile from its profile page after signing in.

Getting startedFor hitting partnersPayments & fees

Becoming a hitting partner

Applications are reviewed before a hitting partner can be public.

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How does in-app messaging work?

Keep time, venue, and practical booking conversations in one place.

Updated 2026-10-23

Payments & feesFor hitting partnersGetting startedSupport

How and when do hitting partners get paid?

Complete Stripe Connect setup and understand weekly payout eligibility, processing, recovery delays and carry-forward.

Updated 2026-10-24