Help Centre
Practical answers for bookers and hitting partners, from booking and venues to payments and changes.
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20 topics
Creating an account
Create an adult account for yourself or to book on behalf of a minor.
Updated 2026-10-14Signing in
Sign in with your confirmed email and your available sign-in method.
Updated 2026-10-14Password reset
Request a reset link without exposing whether an address is registered.
Browsing hitting partners
Find curated, approved public hitting partners.
Updated 2026-10-25How booking works
Choose a participant, session, duration, eligible time, and venue.
Updated 2026-10-22How deposits and balance payments work
Understand the deposit, remaining balance, and payment authorisation.
Updated 2026-10-13Instant booking versus Request to book
Understand when a hitting-partner decision is required.
Updated 2026-10-13Minimum booking notice
Hitting partners set how far ahead a new booking may be started.
Updated 2026-09-30Cancellations and no-shows
Understand what happens to the deposit when either party cancels, and how no-shows are handled.
Updated 2026-09-30What does Partner Protection cover?
How a paid booking protects hitting partners while keeping cancellation outcomes clear for bookers.
Updated 2026-10-04Can I propose a different time or venue?
Suggest different request terms before acceptance, or a mutually agreed time or venue after confirmation.
Updated 2026-10-23How does rescheduling work, including for bad weather?
Use a recorded proposal when weather, court conditions, or plans change.
Updated 2026-10-23Where can a session take place?
Choose a partner home court, booker home court, or public court by agreement.
Updated 2026-10-23Who pays travel and court booking fees?
External venue and travel costs are separate from servingT charges.
Updated 2026-10-23What fees does servingT charge?
See how booker fees, partner fees, and Stripe Connect costs are disclosed.
Updated 2026-10-26Safety and reporting
Report a public profile from its profile page after signing in.
Becoming a hitting partner
Applications are reviewed before a hitting partner can be public.
Contacting support
Contact servingT at hello@servingt.com.
How does in-app messaging work?
Keep time, venue, and practical booking conversations in one place.
Updated 2026-10-23How and when do hitting partners get paid?
Complete Stripe Connect setup and understand weekly payout eligibility, processing, recovery delays and carry-forward.
Updated 2026-10-24