Help Centre
Practical answers for bookers and hitting partners, from booking and venues to payments and changes.
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9 topics in Payments & fees
How deposits and balance payments work
Understand the deposit, remaining balance, and payment authorisation.
Updated 2026-10-13Cancellations and no-shows
Understand what happens to the deposit when either party cancels, and how no-shows are handled.
Updated 2026-09-30What does Partner Protection cover?
How a paid booking protects hitting partners while keeping cancellation outcomes clear for bookers.
Updated 2026-10-04Can I propose a different time or venue?
Suggest different request terms before acceptance, or a mutually agreed time or venue after confirmation.
Updated 2026-10-23How does rescheduling work, including for bad weather?
Use a recorded proposal when weather, court conditions, or plans change.
Updated 2026-10-23Who pays travel and court booking fees?
External venue and travel costs are separate from servingT charges.
Updated 2026-10-23What fees does servingT charge?
See how booker fees, partner fees, and Stripe Connect costs are disclosed.
Updated 2026-10-26Becoming a hitting partner
Applications are reviewed before a hitting partner can be public.
How and when do hitting partners get paid?
Complete Stripe Connect setup and understand weekly payout eligibility, processing, recovery delays and carry-forward.
Updated 2026-10-24