Help Centre
Practical answers for bookers and hitting partners, from booking and venues to payments and changes.
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7 topics in Cancellations & rescheduling
Cancellations & reschedulingPayments & feesFor bookersFor hitting partners
Cancellations and no-shows
Understand what happens to the deposit when either party cancels, and how no-shows are handled.
Updated 2026-09-30Payments & feesCancellations & reschedulingFor bookersFor hitting partners
What does Partner Protection cover?
How a paid booking protects hitting partners while keeping cancellation outcomes clear for bookers.
Updated 2026-10-04BookingsCancellations & reschedulingVenuesFor bookersFor hitting partnersMessagesPayments & fees
Can I propose a different time or venue?
Suggest different request terms before acceptance, or a mutually agreed time or venue after confirmation.
Updated 2026-10-23Cancellations & reschedulingFor bookersFor hitting partnersVenuesMessagesBookingsPayments & fees
How does rescheduling work, including for bad weather?
Use a recorded proposal when weather, court conditions, or plans change.
Updated 2026-10-23VenuesBookingsFor bookersFor hitting partnersGetting startedMessagesCancellations & rescheduling
Where can a session take place?
Choose a partner home court, booker home court, or public court by agreement.
Updated 2026-10-23Payments & feesFor bookersFor hitting partnersCancellations & rescheduling
What fees does servingT charge?
See how booker fees, partner fees, and Stripe Connect costs are disclosed.
Updated 2026-10-26MessagesBookingsFor bookersFor hitting partnersVenuesCancellations & rescheduling
How does in-app messaging work?
Keep time, venue, and practical booking conversations in one place.
Updated 2026-10-23